Learn English - Business English writing

Salutation

Begin the letter on the left. In informal letters, it is common to address people by their first names: (e.g. Dear Alice). In more formal letters, titles and surnames can be used to address people: (e.g. Dear Ms Sullivan). Use Dear Sir(s), Dear Sir/Madam or Dear Madam to address people whose name you don’t know. Some people use the first name and surname (Dear Penny Hopkins) when writing to strangers or people they do not know well. Do not use a title like Mr together with a first name.

In American usage, Gentlemen is used instead of Dear Sirs. After the opening salutation, Americans may put a colon, especially in business letters (Dear Mr Parker:), or a comma.

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