Email writing tips - courtesy and politeness

Posted by Manjusha. Filed in Business English

Most people tend to respond to emails without time for reflection. This is rarely appropriate. It is also inappropriate to send strongly emotional email. It may not encourage a positive response either. Responding to heated email should be done cautiously if at all; waiting till the next day is often wise.

Don't write in all CAPITALS as it is considered to be SHOUTING. Avoid sarcastic comments, as these can be taken out of context and be very hurtful. Use emoticons or smilies sparingly (if at all). They are never totally appropriate or professional in email communication. Do not circulate emails with offensive content - this constitutes bullying.

Don't expect an immediate answer. Just because you don't get an answer from someone in ten minutes does not mean that he or she is ignoring you, and is no cause for offence. Email is all about dealing with your communications when you are able to do so.

Sections in this article

Introduction
What is an email
Subject line
Formats, grammar and spelling
Attachments
Signature
Addresses and personal names
Replies
Courtesy and politeness
Privacy concerns

See Also
Letter writing: Formal and informal
Resume writing

 

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