Sample complaint letter

You have bought a brand new cellphone built by a reputed company. When you got home, you realized that the phone doesn’t provide good call quality. Write a letter to the makers of the phone to register your complaint.

Sample complaint letter

2398 Red Street
Salem, MA 34588
February 10, 2012

Thomas R. Smith
Production Manager, XXX Inc
3489 Greene Ave.
Olympia, WA 98502

Dear Mr. Smith:

I am writing this letter to you to bring to your attention a problem I have had with a cellphone I purchased from one of your retailers. Allow me to elaborate.

Yesterday, I purchased a cellphone (model number: xxxx) made by your company from one of your retailers. I know it is one of your best selling products and that is exactly what prompted me to buy it. Unfortunately, it looks like the unit I purchased is defective. The call quality is pretty low: I can hardly understand anything. I am impressed with the quality of the camera and other features. But the main purpose of a phone is to make calls and this one doesn’t seem good for that.

This is not the first time I have purchased phones built by your company, but this is the first time I have experienced a problem. I am hoping that you will take measures necessary to replace this fault unit with a good one. I can provide you with the receipt, if needed.

Expecting a prompt response,

Sincerely

Peter Parker

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